(either the sandbox exe or the launcher exe remain open, this is an outright bug and very easy to replicate). Closing Adobe Reader doesn't always close both AcroRd32.exe processes.Turning Protected Mode off, significantly improves the performance of Adobe Reader.Turning Protected Mode off, significantly improves the chance of being able to open a PDF on first attempt.Lastly some comments on my extensive testing with this. 165 (from what I've read AV software could cause problems and Adobe are working with vendors) All PCs running Symantec Endpoint Protection.All PCs running Adobe Reader 11.0.06 (software packaged using Adobe Customisation Wizard 11, deployed as MSI/MST).As of late we've received several complaints about the 103:103 error. Please have another read of my original post, both problems are still occurring. I'm hoping we can reach a resolution and actually get a bug logged with the Adobe Reader development team. This continues to be a problem even with Adobe Reader 11.0.06. Or goto %temp% and send AdbeReaderBroker.log file.ģ) Goto filter (Ctrl+L) and set Process Name is "AcroRd32.exe" and Add then Apply and OK.Ĥ) Now launch Reader (after enabling protected mode) and try to reproduce the issue.ĥ) When the issue is reproduced, save process monitor logs from (Process monitor's File->Save) as a. Close Reader.ģ) Now Open the PDF file in Reader by which issue is reproduced.Ĥ) After issue is successfully reproduced, go to Edit -> Preferences -> Security (Enhanced) and press button "View log" and send the log file. Press OK and close Reader.Ģ) Launch Reader again and enable broker logging via Edit -> Preferences -> Security (Enhanced) and check Create protected mode log file. ?Īlso, is it possible for you to share the process monitor and Reader broker logs? You can send me a private message as well.ġ) Launch Reader and enable protected mode via Edit -> Preferences -> Security (Enhanced) and check Enable protected mode at startup. Is your system a part of any special environment setup like Citrix etc. Please let me know some more information about the environment in which the issue is observed. Microsoft fixed the problem for me but it has reverted back to a trial I downloaded. Purpose of Reader XI Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable. Note: You should switch "ON" protected mode after verifying the problem. In browser we generally open external PDF links (extarnal means PDF files not in our system) Drag/Drop the PDF file to Reader window.File -> Open and then browse the PDF file and open.Ways of opening the PDF file in standalone Reader: Is opening the PDF in a certain way causing the problem ?.Is opening a PDF from a certain location is causing problem ? (or opening from any location is causing problem?).Is opening of a certain type of PDF causing problem? (or opening any PDF is causing problem?).Is Reader installed using Customization Wizard (I read for Packager it is but for others? ).Please let me know the following details: When any PDF is opened in IE an error "103:103" occurs.(Error is inconsistent and not happening always) Reading the posts above, I assume the issue is : It seems the problem went away after disabling protected mode.Ĭan I have more details about the issue with protected mode. Sounds like 11.x is buggy, anyone else experiencing the same issues? Oddly, this does not occur using Adobe Reader 9.5.5 (or other versions of 9.x). Transform was created using Adobe Customization Wizard 11. Our packaged 11.0.05 was created as follows:ĪIP created from 11.0 msi > AIP patched with 11.0.04 msp (Q) > AIP patched with 11.0.05 msp (OOC). Our only workaround is to advise users to kill all AcroRd32.exe processes and try again. At this stage it is very random, maybe 1 out of 5 times it won't show the GUI but launch the process. We've deployed 11.0.05 across a few thousand 32-bit Windows 7 PCs and it's a little concerning that PDFs won't always open. Some users are experiencing the following error when opening PDFs via IE and other 3rd party apps.Killing all AcroRd32.exe processes via Task Manager and re-opening the PDF will then work. If you try open the PDF again it will launch another instance of that process and still won't show the GUI. Opening a PDF from any application, launches an "AcroRd32.exe" process but the GUI is not shown i.e.In particular, the following issues seem to have surfaced since upgrading to 11.x from 9.x. I have come across some odd behaviour with Adobe Reader 11.0.05.
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